Ciaura.eu is the official website for Ciaura’s smart lifestyle products. We sell only genuine and high-quality products directly to customers around the world. When purchasing from Ciaura.eu, you can be confident that you're receiving original and certified items.

Ciaura.eu currently delivers to all countries within the European Union (EU) and the United States (USA).

Ciaura offers free shipping to the EU and USA. Orders typically arrive within 3 to 7 business days. In rare cases (under 5%), delivery may take up to 12 days.

We recommend using the latest version of your operating system and browser. If problems persist, please contact our support team and include detailed information, such as error screenshots and browser type/version.

To update your information, log in to your Ciaura account and access the "My Account" section. There, you can edit personal details, shipping addresses, and view your purchase history.

Discount codes are provided either by email or during special promotions. These codes can be used during checkout and are typically valid for a single use unless otherwise stated.

Yes. Items can be returned or exchanged as long as they are unused, undamaged, and in their original packaging. For full return instructions, please refer to the Returns section in your account area.

Orders are processed quickly to ensure fast delivery. Once you receive a confirmation email, it is no longer possible to modify or cancel the order.